Users and roles

Introduction

To access advanced functions of Ekip Connect you need to have an ABB account. Each registered user can perform the functions enabled for the associated role.

Request an ABB user

In the top bar, click on user icon

and then Login.

Request a new role

Note: to find out the functions available for each role, please refer to document 9AKK108467A9236 available here.

It is possible to request association with a role for specific, even temporary, needs. Perform the following procedure:

Click on : the My account area appears.
Click on New role, fill in the requested information and click on Submit Request: the request is submitted.

Note: association with the role requires evaluation times that vary depending on the role and the duration of validity requested.

Refresh role

Click on : the My account area appears.
Click on Refresh role: role privileges are updated to the latest role configuration.

RolesThe Roles listed below can be requested within the application.

Role	Description	Requestable by
User	The default role that enables basic functionalities	Everyone
Digital User	Enables system updates for a broader range of device families	Everyone who needs to update firmware of the device
Internal User	Grants access to advanced system update functionalities	ABB employee supporting the activation and promotion of products
Service MAN (MAN, L2, AVP)	Allows access to the service tool	Field operator who successfully attended MAN or ABB L2 or AVP training
Service L3	Allows access to the service tool advanced functionalities	ABB Service technician who obtained the L3 level
Internal R&D	Offers access to all advanced features	ABB personnel belonging to the Research & Development department

Note: Roles are ranked by their importance, starting from the most basic functionalities to advanced capabilities, where each role builds upon the previous one.