Troubleshooting

The solutions to potential problems that may arise when Ekip Connect is used are listed below.

Problem	Cause	Solution
“Device not found” is displayed after a Serial scan.	Device not connected Device off. Drivers not installed.	Connect the device and repeat the scan. If connected, make sure that the device is on, then repeat the scan. If the device is connected and on, see “Installing drivers for ABB key scanning”.
“Ekip T&P not present” or “Ekip Programming not present” appear after an ABB key T&P scan.		You are asked to connect the connector or reinstall the driver. Check that the connector is connected: if it is not, connect it, click on Cancel, then shut-down and rerun Ekip Connect. Otherwise, if it is connected, see "Installing drivers for ABB key scanning".