Ekip Connect - Troubleshooting

Issue	Solution
Unable to scan for a device	Have you installed any of these ABB Softwares? FIM software (for UMC 100.3 devices) ABB Provisioning Tool Any other software using a serial-to-USB converter In that case, please close and uninstall them as they can interfere with Ekip Connect. If the issue persists, please contact our support. Have you double checked the presence of COM port under device manager once connected the T&P adapter? A possible solution is to allocate the T&P to a different COM port: Go to the USB Serial Port used for the connection to the Panel Right click on the COM Port, select “Properties” -> Select the TAB “Port Settings” -> “Advanced” -> Open the Drop-Down Menu COM Port Number and select a COM not in use. Click “OK”. Restart PC. If the above solution proposed doesn't work, you can perform a full uninstall of the T&P drivers (FTDI) from windows and try again: Disconnect the T&P from the laptop, if connected Download, extract and execute, as administrator, the following tool (RAPR.exe): https://github.com/lostindark/DriverStoreExplorer/releases/download/v0.12.127/DriverStoreExplorer.v0.12.127.zip Check if the FTDI driver (ftdibus and ftdiport) is listed. You can sort drivers by name: Remove the driver, selecting `ftdiport` and `ftdibus` and clicking ‘Delete Driver’: If the removal is successfully performed, try to reinstall the FTDI driver, before connecting the T&P, from: C:\ProgramData\ABB\EkipConnect3\Drivers\FTDI
Error when trying to connect to a device via Ethernet with the network discovery feature (Gratuitous ARP sniffing)	Uninstall npcap from Windows Programs and Features: Download the latest npcap version from the offical website: Npcap: Windows Packet Capture Library & Driver Run the installer and reboot your PC.
Ekip Connect 3 installation cancels by itself	Right click the installer .exe file and select Properties Check the Unblock box, and click OK:
I requested the Internal R&D role but I see that my Active Role is User	This is by design: Roles in Ekip Connect 3 are associated with device families, and are enabled when a device belonging to those families is connected to EC3. This allows for better and more granular permission management. Connect to a device belonging to one of the families for which you have a higher role, and you will see the correct Active Role:

Unable to scan for a device

Have you installed any of these ABB Softwares?

FIM software (for UMC 100.3 devices)
ABB Provisioning Tool
Any other software using a serial-to-USB converter

In that case, please close and uninstall them as they can interfere with Ekip Connect. If the issue persists, please contact our support.

Have you double checked the presence of COM port under device manager once connected the T&P adapter?

A possible solution is to allocate the T&P to a different COM port:

Go to the USB Serial Port used for the connection to the Panel

Right click on the COM Port, select “Properties” -> Select the TAB “Port Settings” -> “Advanced” -> Open the Drop-Down Menu COM Port Number and select a COM not in use. Click “OK”. Restart PC.

If the above solution proposed doesn't work, you can perform a full uninstall of the T&P drivers (FTDI) from windows and try again:

Disconnect the T&P from the laptop, if connected
Download, extract and execute, as administrator, the following tool (RAPR.exe): https://github.com/lostindark/DriverStoreExplorer/releases/download/v0.12.127/DriverStoreExplorer.v0.12.127.zip
Check if the FTDI driver (ftdibus and ftdiport) is listed. You can sort drivers by name:

Remove the driver, selecting ftdiport and ftdibus and clicking ‘Delete Driver’:

If the removal is successfully performed, try to reinstall the FTDI driver, before connecting the T&P, from:

C:\ProgramData\ABB\EkipConnect3\Drivers\FTDI

Error when trying to connect to a device via Ethernet with the network discovery feature (Gratuitous ARP sniffing)

Uninstall npcap from Windows Programs and Features:
Download the latest npcap version from the offical website:
Npcap: Windows Packet Capture Library & Driver
Run the installer and reboot your PC.

Ekip Connect 3 installation cancels by itself

Right click the installer .exe file and select Properties
Check the Unblock box, and click OK:

I requested the Internal R&D role but I see that my Active Role is User

This is by design: Roles in Ekip Connect 3 are associated with device families, and are enabled when a device belonging to those families is connected to EC3. This allows for better and more granular permission management.

Connect to a device belonging to one of the families for which you have a higher role, and you will see the correct Active Role: